Last updated: September 12, 2026
This Acceptable Use Policy sets out what you may and may not do when using RentalPilot. It forms part of, and supplements, our Terms of Service. It applies to operators, their staff, and anyone accessing the service through them.
1. Prohibited conduct
You agree not to, and not to permit anyone using your account to:
- Use the service for any unlawful, fraudulent, or deliberately deceptive purpose;
- Upload or transmit malware, or attempt to gain unauthorized access to any system, account, or data — including another operator’s;
- Probe, scan, or test the vulnerability of the service, except as permitted by the good-faith security-research safe harbour set out on our Security page — research conducted within those conditions does not breach this policy;
- Interfere with, disrupt, or place an unreasonable load on the service or its infrastructure, including by circumventing rate limits or usage allowances;
- Scrape, resell, sublicense, or white-label the service without our written permission, or misrepresent your relationship with us;
- Send spam or unsolicited bulk messages through the service, or use it to harass, defame, or violate the privacy or rights of others;
- Upload personal data you have no lawful basis to process, or use the AI features to process categories of data they are not intended for.
2. Running your rental business
You are responsible for operating your rental business lawfully. That includes accurate pricing and fee disclosure, correct tax handling, deposit and insurance requirements, driver eligibility checks, and compliance with the rental, consumer-protection, and data-protection laws that apply where you operate. RentalPilot provides tools; it does not provide legal, tax, or insurance advice.
3. Content you upload
You are responsible for the content you and your staff upload — vehicle photos, documents, customer records, and the wording of your own rental agreement. You must have the rights to use it, and it must not be unlawful or infringe anyone else’s rights.
4. Enforcement
We may investigate suspected violations of this policy. Where we reasonably believe a violation has occurred, we may limit, suspend, or terminate access — immediately and without notice where there is a risk of harm to people, data, or the service. Where appropriate or legally required, we may notify or cooperate with law enforcement. We will restore access where the issue is resolved.
5. Reporting misuse
To report abuse, suspected fraud, or misuse of the service, contact info@rentalpilot.io. For security vulnerabilities, please follow the disclosure guidance on our Security page.