Frequently asked questions

RentalPilot is all-in-one rental management software for small and mid-size independent car-rental operators. It brings your bookings, calendar, fleet, payments, customers and a branded online booking site together in one place — so you can run your rental business instead of juggling spreadsheets and separate tools.

It's built for small and mid-size independent operators — from a single-branch shop with a handful of cars to a growing, mid-size business running several branches. It's deliberately not an enterprise fleet system, so there's no bloat, no long onboarding and no sales project to get started.

Pricing is one flat monthly fee based on how many vehicles you run, starting at $39/mo. Every plan has unlimited branches, with no per-booking fees and no commission. You can see all plans on our pricing page.

You can create your account and complete setup before paying. A paid plan is required before you operate or publish your booking site. Your first successful plan payment is refundable when requested within 30 days.

No. RentalPilot charges a flat monthly subscription only — we never take a percentage of your rentals. Every dollar your customers pay is yours, less your own payment processor's standard card fees.

Payments run through Stripe and you connect your own Stripe account, so payouts go directly to you. You can take card payments, place refundable security-deposit holds, issue refunds, offer protection plans and send pay-by-link requests — all from inside RentalPilot.

Yes. Every operator gets a branded online booking site in your own colours and logo, where customers check availability and reserve a vehicle on any device. It supports multiple languages (English and Spanish today), and you can take reservations the same day you sign up.

Yes — RentalPilot is bilingual. Your customer booking site works in English or Spanish, and so does the operator dashboard your team works in every day, with a one-click language switch. Transactional emails such as booking confirmations are currently sent in English. More languages are on the way, so you can serve both your customers and your staff in the language they're most comfortable with.

Yes. Optional AI damage analysis compares check-out and check-in photos and suggests possible new damage for your team to review. Photo capture remains available without the add-on. AI scans are not included in the base plans; AI add-ons are coming soon.

Yes. Every new plan includes unlimited branches, each with its own business hours, fleet and filters. See the plans.

Yes. You can import both your vehicles and your customer list from a CSV file, so moving over from spreadsheets or another system is quick — there's a downloadable template and a preview step before anything is saved.

Always. Your data is yours: export bookings, customers and financial reports to CSV, and download branded PDF invoices and receipts for any rental whenever you need them.

Yes. Plans are month-to-month with no long-term contract — upgrade, downgrade or cancel whenever you like.

Create your account, add your fleet and branding, then share your booking link with customers. You can be taking online reservations within a day — no setup fees and no sales call. Get started whenever you're ready.