Last updated: September 29, 2026
These Booking Terms explain the ground rules for reserving a vehicle through a booking site powered by RentalPilot. They are written for renters. If you are a rental operator, the terms governing your use of the platform are in our Terms of Service.
1. Who your contract is with
When you book, your rental contract is with the operator whose booking site you are using — not with RentalPilot. The operator owns the vehicle, sets the rental terms and prices, hands over the keys, and is responsible for the rental. Anderson Solutions Group LLC (d/b/a RentalPilot) provides the software and payment tools the operator uses to run their business.
This matters in practice: questions about your booking, the vehicle, a charge, or a refund should go to the operator first. They hold the agreement and the records.
2. Eligibility
You must meet the operator’s requirements, which typically include a minimum driver age, a valid driver’s license held for a minimum period, and a payment card in the renter’s own name. A young-driver fee or other surcharges may apply; where they do, they are shown in the price breakdown before you pay.
3. Prices, payments and deposits
- The price you see at checkout itemizes the rental, any extras, protection, fees, and tax.
- Payments are processed securely through Stripe. Your card details go directly to Stripe and are not stored by RentalPilot.
- A security deposit is normally taken as an authorization hold rather than a charge, and released after the vehicle is returned in acceptable condition. The amount, and any protection option that reduces it, are shown before you book.
4. Changes and cancellations
The operator sets its own late-cancellation and no-show fee, and it is shown to you before you pay; your booking keeps that rule even if the operator changes it later. Cancelling before the operator’s window, counted back from your pick-up time on the branch’s clock, refunds what you have paid online in full, automatically. Cancelling inside it, or not showing up, costs the operator’s fee: it is kept from what you paid and the rest refunded automatically, and any part of the fee above what you paid may be charged to your saved card. A booking made inside the window can be cancelled free for an hour after it is made. Open a booking to cancel it and it tells you, before you confirm, until when cancelling is free, what the fee is and how much comes back; that figure comes from the same calculation that issues the refund. You can view or cancel a booking using the link in your confirmation email. See our Refund & Cancellation Policy for the detail.
5. Insurance and protection
Any protection or insurance option, and exactly what it covers and excludes, is defined by the operator and governed by their terms and the relevant policy documents. RentalPilot does not provide insurance and is not an insurance intermediary. Review what is covered carefully before you travel.
6. At pick-up and return
The operator may record the vehicle’s condition, odometer, and fuel level at pick-up and again at return, including photographs, and may ask you to sign the rental agreement electronically. These records exist to protect both sides in the event of a dispute.
7. Your personal data
The operator you book with is the controller of your personal data and RentalPilot acts as their processor. That means the operator decides how your data is used, and their own privacy notice applies to your booking. Our Privacy Policy explains the part we play and how to reach us.
8. Liability
The operator is responsible for the vehicle and for the performance of the rental. RentalPilot is not a party to your rental agreement and is not liable for the vehicle, the operator’s conduct, or the outcome of your rental. Nothing in these terms limits any right you have under mandatory consumer-protection law.
9. Contact
Contact your operator first for anything about a specific booking. For issues with the booking platform itself, contact info@rentalpilot.io.